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eCommerce Platform Implementation for a Global Sterile Company
Book a MeetingCustomer Profile:
Customer is a global compounded sterile company, listed among the top 3 for producing high-quality pharmaceutical products that hospitals and medical practitioners across North America, Europe, and MENA use to treat patients.
Problem Statement:
The customer is driven by the vision of making their products easily accessible to as many people as possible without hassles. To fulfill this goal:
- The customer needed a B2B eCommerce portal to be developed and implemented quickly to meet their business goals.
- The solution had to be delivered within a reasonable budget, maximizing the value for the customer.
- The portal needed to provide efficient product catalog management capabilities, enabling easy navigation and search for customers.
- The solution had to offer robust customer management features, facilitating smooth interactions and enhancing customer satisfaction.
Solution:
To fulfill the client's requirements, Infopine developed a user-friendly platform that complied with all necessary regulations and streamlined product catalog management.
- Infopine utilized an eCommerce platform to design a customized B2B solution tailored to the client's needs.
- The platform was hosted on GCP cloud to enable seamless collaboration, ensure high uptime, and provide top-notch security measures.
- An easy-to-use UI was implemented, incorporating the existing brand design to maintain consistency and enhance the overall user experience.
- The platform was configured to integrate with various third-party systems and interfaces, allowing smooth data exchange and expanding its functionality.
- Legisym was integrated to ensure meeting regulatory compliances.
- Ongoing support was provided post-deployment, ensuring its smooth operation.
Technology Used:
GCP, Java, Oracle, Microservices based architecture, multi-tenant architecture for backend services, iFrame and API integration with 3rd party solutions
Results:
- Suppliers gained efficient catalog management.
- 100% transparency and regulatory compliance mitigated legal risks.
- Seamless order processing streamlined operations and enhanced efficiency.
- Increased customer satisfaction with a friendly UI and improved catalog management.
- Enhanced collaboration with real-time updates on the hosted GCP Cloud platform.
- Improved data accuracy through streamlined catalog and customer management.
Contact Us
So, what are you waiting for? Don't let your competition get ahead of you. Contact us today to discuss your eCommerce development needs and let us help you achieve your business goals!
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Schedule MeetingWith a projected value of $3 Trillion by 2030, the global textile industry is continuously growing. As this industry is expanding, it is becoming increasingly complex and data intensive. Therefore, businesses operating within the textile sector must establish efficient data management processes to stay competitive.
Traditionally the textile industry has relied on excel sheets, to handle their data. While excel has remained a staple in the industry for a long time, with advancing technology, Enterprise Resource Planning (ERP) systems have been gaining popularity due to their ability to integrate multiple facets of business operations.
/*! elementor - v3.23.0 - 05-08-2024 */ .elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=".svg"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}This blog aims to cover the multiple aspects of Excel vs ERP for textile industry, and why the manufacturers must choose ERP as their textile software.
Excel vs ERP: Quick Differences
Need for ERP in the Textile Industry
Insufficient use of appropriate technology has significantly contributed to the textile industry's struggle with low-capacity utilization as low as 40-50%. This can be attributed to the industry's complex nature, involving multiple processes like order processing, production planning, procurement, inventory management, finance management, and so much more. These generate vast amounts of data that textile manufacturers must accurately capture, analyze, and utilize to make informed business decisions. Not doing so can lead to inefficient operations, financial bottlenecks, etc. Hence, it becomes imperative for the industry to adopt suitable technological solutions that effectively manage this vast amount of data.
Let’s take a look at some reasons why the textile industry needs an efficient ERP system:
1. Handle Inventory Data: The textile industry heavily depends on efficient handling of inventory data such as stock, levels, demand forecasting and procuring as per need, etc. Without proper management of inventory data, textile manufacturers can suffer from unforeseen losses, increased wastage, stockouts, and so much more. Hence, textile software is crucial for manufacturers to keep track of inventory and take decisions proactively.
2. Handle Order Processing: Order processing is a crucial and complex aspect of textile manufacturing that involves a large amount of data. These include accurate order entry, order confirmation, planning materials and resources to complete a particular order, etc. ERP software used in textile industry allows manufacturers to carry out these tasks seamlessly and meet their delivery timelines.
3. Manage Finances: A complete textile production cycle, right from receiving orders to settling invoices, generates a lot of financial data that must be maintained. Inaccuracy in this may lead to issues in balance sheets, financial losses, invoicing troubles, etc. Textile software solves all these issues and enables manufacturers to keep track of all their finances efficiently.
4. Increased Visibility: Complete business visibility is crucial for textile manufacturers to ensure streamlined operations, optimum utilization of resources and timely order processing. ERP software ensures manufacturers stay up to date with all data related to every aspect of their business. This transparency helps identify bottlenecks, minimize delays, and improve overall efficiency.
Limitations of Excel for the Textile Industry
While Excel has been a popular tool for data management, it has several limitations that make it inadequate for the complex needs of the textile industry:
Manual Data Entry: Excel requires manual data entry, making it prone to human errors, duplication, and inconsistencies. In the textile industry, where accuracy is crucial for managing vast inventories and supply chains, relying on manual processes can result in costly mistakes.
Lack of Integration: Excel operates as a standalone tool and lacks seamless integration with other systems. This makes it challenging to consolidate data from different sources and limits the ability to automate processes, leading to inefficient workflows.
Limited Scalability: Excel is not designed to handle large volumes of data and complex operations. As textile businesses grow, they face challenges in scaling their data management processes using Excel, resulting in increased time consumption and decreased efficiency.
Lack of Real-time Updates: Excel operates in a static environment where data updates are manual. In the textile industry, where real-time visibility is crucial for efficient decision-making, Excel's lack of real-time updates can lead to outdated information and misinformed decisions.
Complex Data Analysis: Excel has limited capabilities for complex data analysis, making it challenging to derive meaningful insights from large datasets. In the textile industry, where analyzing trends, forecasting demand, and optimizing production processes are critical, ERP systems offer advanced analytics tools for more sophisticated analysis.
Advantages of ERP Over Excel for the Textile Industry
The global textile ERP market is experiencing significant growth, with a promising compound annual growth rate (CAGR) of 10.2%. By the year 2026, it is projected to reach a substantial market value of $78.4 billion. In the textile industry, the implementation of textile ERP systems offers numerous advantages over relying solely on Excel:
Automated Data Management: ERP systems automate data entry, processing, and reporting, reducing human errors and ensuring data integrity. This automation saves time and resources, allowing employees to focus on more value-added tasks.
Seamless Integration: ERP for textile industry offers seamless integration with various modules, such as finance, production, inventory, and sales. This integration enables real-time data exchange, eliminates duplicate data entry, and provides a holistic view of the entire textile business.
Demand Planning and Forecasting: ERP systems provide robust demand planning and forecasting capabilities. By analyzing historical data, market trends, and customer insights, textile businesses can accurately predict demand, optimize production schedules, and minimize stockouts or overstock situations.
Efficient Resource Allocation: ERP systems enable effective resource allocation in the textile industry. By integrating production planning with inventory management, businesses can optimize resource utilization, minimize waste, and enhance overall operational efficiency.
Customization Options: Unlike Excel, textile ERP systems offer extensive customization options. Textile businesses can tailor the system to their specific requirements, incorporating industry-specific features and workflows. This flexibility enhances operational efficiency and supports unique business processes.
Streamlined Financial Management: ERP systems streamline financial management processes in the textile industry. They automate invoicing, payment tracking, and financial reporting, reducing manual errors and facilitating accurate financial analysis. This helps textile businesses gain better control over their finances and make informed financial decisions.
Conclusion
While excel vs ERP comparison highlights that excel may be suitable for smaller operations with limited data management needs, the textile industry's complexities necessitate a more robust and integrated system like textile ERP. Its ability to handle large-scale data, integrate different operations, provide real-time updates, and offer advanced analysis capabilities make ERP an ideal tool for the textile industry. The move from Excel to ERP might involve investment and change management, but the long-term benefits are likely to provide a competitive edge in the evolving textile market..elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}
5 Benefits of Outsourcing Salesforce Administration
Schedule Meeting In today's business landscape, Salesforce has become a critical CRM tool for companies aiming to maximize efficiency, enhance customer relationships, and drive revenue growth. As per records, more than 150,000 companies worldwide are actively using Salesforce in their day-to-day processes and this number is only escalating. /*! elementor - v3.13.2 - 11-05-2023 */.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=".svg"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block} In today's business landscape, Salesforce has become a critical CRM tool for companies aiming to maximize efficiency, enhance customer relationships, and drive revenue growth. As per records, more than 150,000 companies worldwide are actively using Salesforce in their day-to-day processes and this number is only escalating. However, managing and optimizing Salesforce can be complex and time-consuming, diverting valuable resources from core operations. This is where the strategic decision to outsource Salesforce administration comes into play. This blog dives into five compelling advantages of outsourcing Salesforce administration, shedding light on how this strategic move can drive sustainable growth, improve customer satisfaction, and unleash the full potential of Salesforce. So, without further ado, let's explore how outsourcing Salesforce administration can revolutionize your business and propel it towards greater success.
Why do companies need Salesforce administrators?
While Salesforce has consistently maintained its position as the market leader as a CRM vendor, holding as high as 23.8% of the market share, it is a vast and complex platform! And with its plan of continuously integrating new clouds, its growth and complexity is only poised to increase. Given how large and complex Salesforce has become, it demands various roles, expertise, and skills to optimize the platform. After all, the ultimate success for a company using Salesforce solely depends on how well they are able to configure it according to their needs. This is where the role of Salesforce admin in a company becomes indispensable. A Salesforce certified admin can:- Help companies customize Salesforce to align with the specific needs and processes of the organization, ensuring a tailored CRM solution.
- Handle the day-to-day management and maintenance of the platform. This includes everything from user management, data integrity, security settings, to system updates.
- Serve as a bridge between business owners and technical teams by collaborating with stakeholders to understand requirements and translate them into Salesforce configurations.
- Ensure data accuracy and integrity within the CRM system, implement data governance best practices, and enforce data quality standards.
- Stay abreast of the frequent updates and features, keeping the system up to date and leveraging new functionalities to optimize business processes.
Why outsource Salesforce administration?
The rising demand for efficient Salesforce administrators is directly proportional to the constant growth of Salesforce. In fact, as per research done by Salesforce, the company recorded a 148% job growth for admins in the US. While hiring in-house individual or teams for managing Salesforce is okay, outsourcing Salesforce administration is a game-changer for businesses seeking to streamline their operations, capitalize on Salesforce's full potential, and stay ahead of the competition. Let’s look at the top 5 benefits of outsourcing Salesforce administration: 1. Gain Access to Expertise: Salesforce comprises multiple clouds and extensive features to help companies achieve long-term success. However, to leverage Salesforce to its full potential, companies need administrators who come with hands-on expertise in various facets of the platform. These administrators must also be able to update themselves with the frequent changes in the Salesforce platform. Having an in-house resource who can offer this level of expertise and who can also scale rapidly can be difficult for any company. However, outsourcing solves this problem. When organizations decide to outsource Salesforce management, they gain access to a wide pool of experts who are well-aware of the platform.- These experts keep themselves updated with all the recent developments surrounding Salesforce
- They work with other Salesforce professionals, which makes it easier for them to deliver projects having varied requirements
- Since they work with Salesforce all the time, they know the best ways to use the tool
- By outsourcing, companies can also save time and resources needed to hire new administrators
- They can minimize the productivity gap that gets created upon an in-house administrators’ departure
- Ensure a smooth transition when one administrator leaves and the other takes over
- Outsourced Salesforce admins are already proficient in using the platform and hence, they can offer immediate support to the company
- Reduced ramp time also ensures accelerated time to value and faster return on investment
- Companies can avoid expenses associated with training, onboarding, and lost productivity during the learning period.
- Companies can hire these experts on a flexible payment model, such as monthly retainer or project-based pricing.
- Outsourcing reduces the need for investing in ongoing training and professional development for in-house staff
- Companies can eliminate the burden of hardware and software investments
- By adhering to Salesforce best practices, companies can maximize the benefits of Salesforce, improve system efficiency, and enhance user experience.
- Outsourced Salesforce admin can recommend and implement best practices related to data management, security, scalability, and integration.
- By outsourcing, companies can ensure that their Salesforce ecosystem is well-maintained and aligned with industry standards.
When should companies consider outsourcing Salesforce Administration?
Limited In-House Expertise: If the company lacks in-house expertise and specialized knowledge required for efficient Salesforce administration, outsourcing can provide access to experienced professionals who are well-versed in managing and optimizing the platform. Cost Constraints: Outsourcing Salesforce administration can be a viable option for companies with limited financial resources or budgetary constraints. It allows businesses to reduce costs associated with hiring, training, infrastructure, and ongoing support compared to maintaining an in-house Salesforce team. Scalability and Flexibility: When a company experiences fluctuations in its Salesforce administration needs, such as during periods of high demand or expansion, outsourcing allows for easy scalability. Outsourcing providers can quickly adjust resources and support levels based on the company's requirements. Focus on Core Competencies: By outsourcing Salesforce administration, businesses can redirect their internal resources and expertise towards their core competencies and strategic initiatives. This allows for greater focus on driving growth, innovation, and achieving business objectives. Time Optimization: Managing Salesforce administration can be time-consuming, requiring dedicated efforts and ongoing maintenance. Outsourcing enables companies to save time by offloading administrative tasks to external experts, freeing up internal resources for more value-added activities.Parting Thoughts
By partnering with a specialized team of Salesforce experts, organizations can unlock a myriad of benefits that go beyond cost savings. From harnessing top-tier expertise to ensuring round-the-clock support, outsourcing Salesforce administration empowers companies to focus on their core competencies while reaping the rewards of an efficiently managed Salesforce platform. It's a strategic move that enables organizations to stay ahead of the competition and unleash the full potential of Salesforce for long-term success..elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}
Case Study: Data Annotation for an AR Video Gaming Company
Book a MeetingCustomer Profile:
Customer is a gaming company, revolutionizing how people play basketball video games. They are well-known for providing gaming solutions that use Augmented Reality (AR) to allow two or more people in remote areas, play basketball in real-time.Problem Statement:
To enhance the gaming experience for their gamers, the customer required large amounts of high-quality annotated data to train their AR model. The raw dataset comprised videos of basketball shots, each having 50-80 frames. The customer wanted data labeling to be done for each object in the frames, including backboard, hoop, rim, ball, and make. In-house data labeling of such a large amount of dataset led to - delays, inaccuracy, inefficiency, and increased costs!Solution:
After analyzing the client’s requirement, the data annotators at Infopine decided to implement the Bounding Boxes video annotation technique. Under this method, a human annotator draws a rectangle around the objects and then adds a label to it. The implemented data labeling technique resulted in:- Accurate and fast object detection like balls, rim, hoop, etc.
- Faster training of the AR model
- High-quality annotated data suitable for real-time use
Results:
- Fastened the process of fine-tuning the video games
- Eliminated the need for the customer to hire in-house data annotators
- Reduced the costs involved in the game-building process
- The client could focus more on their core aspects and not worry about getting accurate data to train their model.
Contact Us
So, what are you waiting for? Don't let your competition get ahead of you. Contact us today to discuss your Data Annotation needs and let us help you achieve your business goals! html,body{margin: 0px;
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Case Study: Enhancing eCommerce Platform for HVAC Distributor
Book a MeetingCustomer Profile
Client is a HVAC distributor of heating & cooling equipment, indoor air quality, parts, and accessories in United States. As a HVAC distributor, client provides a wide variety of products that are categorized into system tools which are provided by client’s Utility partners.
Problem Statement
In 2022, a rebate program was launched to increase sales and customer satisfaction. These rebates varied location-wise and were categorized based on taxonomy of American Standard System Selection tools. As per this program, customers would be able to claim rebates upon installing HVAC equipment. However, client was struggling to effectively display updated rebate information on their product listings and order management system, leading to decreased sales.Solution
- To fully utilize the rebate program, the eCommerce platform was enhanced to provide accurate rebate data on product listings.
- Rebate calculation and display on the item listing, product listing, cart pages allowed online shoppers to make informed buying decisions based on their demography.
Results
The well-established rebate system and enhanced eCommerce platform resulted in:
- Increase in sales
- Increase in customer satisfaction
- Reduction in customer queries
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So, what are you waiting for? Don't let your competition get ahead of you. Contact us today to discuss your Product Engineering needs and let us help you achieve your business goals! html,body{ margin: 0px; } #crmWebToEntityForm.zcwf_lblLeft { width:100%; padding: 25px; margin: 0 auto; box-sizing: border-box; } #crmWebToEntityForm.zcwf_lblLeft * { box-sizing: border-box; } #crmWebToEntityForm{text-align: left;} #crmWebToEntityForm * { direction: ltr; } .form-row { display: flex; flex-wrap: wrap; } .form-field { flex: 0 0 50%; max-width: 50%; } .zcwf_lblLeft .zcwf_title { word-wrap: break-word; padding: 0px 6px 10px; font-weight: bold; } .zcwf_lblLeft .zcwf_col_fld input[type=text], .zcwf_lblLeft .zcwf_col_fld textarea { width: 100%; border: 1px solid #ccc !important; resize: vertical; border-radius: 2px; float: left; } .zcwf_lblLeft .zcwf_col_lab { width: 30%; word-break: break-word; padding: 0px 6px 0px; margin-right: 10px; margin-top: 5px; float: left; min-height: 1px; } .zcwf_lblLeft .zcwf_col_fld { float: left; width: 100%; padding: 0px 6px 0px; position: relative; margin-top: 5px; } .zcwf_lblLeft .zcwf_privacy{padding: 6px;} .zcwf_lblLeft .wfrm_fld_dpNn{display: none;} .dIB{display: inline-block;} .zcwf_lblLeft .zcwf_col_fld_slt { width: 60%; border: 1px solid #ccc; background: #fff; border-radius: 4px; font-size: 12px; float: left; resize: vertical; padding: 2px 5px; } .zcwf_lblLeft .zcwf_row:after, .zcwf_lblLeft .zcwf_col_fld:after { content: ''; display: table; clear: both; } .zcwf_lblLeft .zcwf_col_help { float: left; margin-left: 7px; font-size: 12px; max-width: 35%; word-break: break-word; } .zcwf_lblLeft .zcwf_help_icon { cursor: pointer; width: 16px; height: 16px; display: inline-block; background: #fff; border: 1px solid #ccc; color: #ccc; text-align: center; font-size: 11px; line-height: 16px; font-weight: bold; border-radius: 50%; } .zcwf_lblLeft .zcwf_row {/*margin: 15px 0px;*/} .zcwf_lblLeft .formsubmit { margin-right: 5px; cursor: pointer; color: #333; font-size: 12px; } .zcwf_lblLeft .zcwf_privacy_txt { width: 90%; color: rgb(0, 0, 0); font-size: 12px; font-family: Arial; display: inline-block; vertical-align: top; color: #333; padding-top: 2px; margin-left: 6px; } .zcwf_lblLeft .zcwf_button { font-size: 17px; color: #ffffff; /*border: 1px solid #ccc;*/ padding: 13px 20px; border-radius: 4px; cursor: pointer; max-width: 120px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; margin-bottom: 6px; } .zcwf_lblLeft .zcwf_tooltip_over{ position: relative; } .zcwf_lblLeft .zcwf_tooltip_ctn{ position: absolute; background: #dedede; padding: 3px 6px; top: 3px; border-radius: 4px;word-break: break-word; min-width: 100px; max-width: 150px; color: #333; z-index: 100; } .zcwf_lblLeft .zcwf_ckbox{ float: left; } .zcwf_lblLeft .zcwf_file{ width: 55%; box-sizing: border-box; float: left; } .clearB:after{ content:''; display: block; clear: both; } @media all and (max-width: 600px) { .zcwf_lblLeft .zcwf_col_lab, .zcwf_lblLeft .zcwf_col_fld { width: auto; float: none !important; } .zcwf_lblLeft .zcwf_col_help {width: 40%;} } -None- Advertisement Cold Call Employee Referral External Referral Website Partner Public Relations Sales Mail Alias Seminar Partner Seminar-Internal Trade Show Web Download Web Research Chat Tex Event Captcha validation failed. If you are not a robot then please try again.Salesforce Price Hike: How Does It Affect End Users?
Schedule MeetingSalesforce has long been a leading CRM platform, empowering businesses to connect with their customers and streamline their operations effectively. However, Salesforce’s announcement of hiking the prices on their products by an average of 9% has raised concerns among users. In this blog, we will explore the implications of the Salesforce price hike and shed light on how users can still gain significant value from their Salesforce investment.
Understanding the Salesforce Price Hike:
After maintaining stable list prices for seven years, Salesforce has finally decided to increase the costs of their products. The increase in list prices will be effective from August 2023 across Service Cloud, Sales Cloud, Industries, Marketing Cloud, and Tableau.
- The increased prices only affect new purchases or renewals
- Existing customers who have an ongoing contract have a grace period of at least 2 years before they start incurring the increased costs
Take a look at the revised prices:
Subscription Type | Former Pricing | Renewed Pricing |
Professional Edition | $75 | $80 |
Enterprise Edition | $150 | $165 |
Unlimited Edition | $300 | $330 |
Let's take a closer look at how Salesforce price hike compares with its competitors in the CRM market. The bar graph below showcases the subscription costs of Salesforce and its major competitors for the Enterprise Edition:
How does this benefit end-users?
Despite being competitively priced, Salesforce offers unparalleled features and capabilities that set it apart from its competitors. Let’s explore how amidst the price hike, end-users still stand to gain benefits from their Salesforce investment:
More Value through New Features:
Since its last price hike in 2016, Salesforce has delivered around 22 new releases and added numerous features to expand the platform’s capacity and improve user experience. The price hike will encourage the customers to optimize their current Salesforce usage in order to get the most out of the platform. This involves identifying areas where the platform is underutilized or redundant and making modifications in their contracts to optimize the new features.
The Power of Generative AI Integration:
Over the past few months, Salesforce has released Generative AI products like Einstein GPT, AI Cloud, Sales GPT, Service GPT, etc. These products will allow customers to leverage the power of Generative AI through Salesforce helping them get valuable insights, lower costs, increase overall revenue, while ensuring increased efficiency.
Upgrading and Customization Opportunities:
With the price hike in place, customers can seize the opportunity to upgrade their existing Salesforce products. They can also consider expanding their usage to cater to evolving business needs. Furthermore, customization options allow businesses to tailor Salesforce solutions to their specific requirements, boosting competitiveness and business performance.
Optimizing Salesforce Spending:
Salesforce price hike prompts existing customers to reassess their Salesforce spending and find ways to maximize their returns on investment. Businesses can collaborate with Salesforce consultants and experts to optimize their current usage, streamline processes, and identify areas where cost-efficiency can be improved.
In addition, the existing users who can currently enjoy a grace period before they start paying the increased prices can take this time to plan their Salesforce usage in advance. This will allow them to form strategies that will help them get the optimum benefits.
Conclusion:
While the Salesforce price hike poses challenges for end-users, it also presents opportunities for businesses to reevaluate their strategies and optimize their Salesforce usage. With a proactive and strategic approach, businesses can continue to harness the power of Salesforce and deliver exceptional customer experiences while ensuring cost-effectiveness and long-term growth.
Case Study: Mobile App Development for a Bank
Book a MeetingCustomer Profile:
Customer is a leading bank, committed to serving the undeserved and unserved segments through its financial services. With technology playing a key role, their aim is to reach a wider audience and deliver top-notch customer experience.
Problem Statement:
The customer lacked a dedicated platform to engage with their audience and provide timely updates. Existing communication channels were limited in their effectiveness, resulting in low customer engagement and missed opportunities to expand their customer base. The company sought a solution to enhance customer engagement, increase brand visibility, and reach a broader audience.
Solution:
To address the customer challenges, Infopine decided to build an Android app that would serve as an interactive platform to keep customers informed about recent news, industry updates, events, and activities.
- The mobile app complemented the website and provided a mobile channel for customer engagement.
- The app also utilized push notification technology to deliver timely updates and alerts to customers, even when they were not actively using the app.
Technology Used:
- Android, PHP, Bootstrap, jQuery
- Web services (Rest), MySQL
Results:
- The mobile app provided a centralized platform for customers
- Customer engagement improved significantly
- Increased brand visibility and recognition
- Customers received timely updates through push notifications
- Improved communication and overall customer experience
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So, what are you waiting for? Don't let your competition get ahead of you. Contact us today to discuss your Mobile Application Development needs and let us help you achieve your business goals!
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Book a MeetingCustomer Profile:
Customer is a product-based company that provides effective solutions for B2B & B2C marketplaces. Customer is known for their commitment to innovation, providing powerful and affordable solutions with the potential of global reach.
Problem Statement:
Customer uses Salesforce platform for managing client support and CRM activities. Over a period of time they had challenges in streamlining the customer requests and handling flow of multiple client cases due to:
- Longer case resolution time
- Information silos between end customer and their development team
- Lack of real-time data resulting in increased human errors and TAT
- Increased costs and lower customer satisfaction
Solution:
After careful consideration of their problem and assessing their current organizational workflow, Infopine came up with the solution of integrating internal collaboration tool Jira with their Salesforce platform.
In this Salesforce Jira integration, we automated the sync process between Jira and Salesforce. The sync was implemented bi-directional. This automation enabled the development team and client groups to effectively track and monitor cases in the respective restricted environment. This allowed customer to:
- Streamline updating and tracking log cases from their community portal
- Directly assign a particular ticket to a concerned developer on Jira
- Establish easy communication between both teams by adding comments on Jira
- Facilitate two-way data sync between Jira and Salesforce community cloud allowing for smooth data flow
Technology Used:
- Salesforce Community Cloud
- Visual Force, Apex, Lightning
- Salesforce standard & custom objects declarative platform capabilities
Results:
The effective Salesforce Jira integration resulted in:
- Zero silos between teams
- Improved TAT score by up to 20-25%
- Reduction in support ticket by 30-35%
- Increased CSAT score by 30-50%
- Availability of data in real-time
- Cross-team and cross-platform collaboration
- Seamless case tracking on the customer’s end
- Integration helped in reducing the subscription for community cloud license
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So, what are you waiting for? Don't let your competition get ahead of you. Contact us today to discuss your Salesforce development needs and let us help you achieve your business goals!
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Book DemoIn today's fast-paced world, technology is advancing at an unprecedented rate, growing 2X every 1.5 years. With global tech spending expected to reach USD 3,950 billion by the end of 2023, businesses face the challenge of keeping up with the latest innovations. The rapidly evolving technological landscape has made it more crucial than ever for organizations to seek a reliable business technology partner who can help them navigate this digital transformation journey effectively.
To shed light on this critical aspect of business growth, this blog aims to provide insights into 10 important factors that organizations must consider when selecting a digital technology partner. By understanding these key considerations, you can make informed decisions, ensuring a successful partnership that aligns with your specific needs and propels your business towards sustainable growth in the digital era.
10 Key Considerations for Selecting the Right Technology Partner:
Selecting the right tech partner can benefit you in more than one way. You can cut down on costs, increase ROI, access a pool of technical expertise, and get an edge in the competitive market. But what should you consider for selecting the right technology solution provider? Let’s take a look:
- Partner’s Technical Expertise
- Attention to Delivering Value
- Understanding of Your Business Needs
- Generalists or Specialists
- Ease of Communication
- Transparency in Workflow
- Commitment to Your Business Success
- Creative Abilities
- Work Methodology
- Customer Support
Partner’s Technical Expertise
Look for a tech partner who not only supports you in your project ideas but also offers better suggestions that can help you achieve your goals faster. You must check:
- What current technologies they are well-versed with
- If they have the ability to learn and adapt new technologies
- If they can scale up and down as per changing technological landscape
A partner with strong technical skills can navigate complexities, optimize code, and implement best practices, resulting in a reliable and robust product. Technical expertise reduces risks, enhances the overall performance, and ultimately contributes to the success of your partnership and project.
Attention to Delivering Value
When you first meet your potential digital technology partner and discuss your goals, challenges, etc., pay attention to how attentive they are in offering solutions that will help you gain a competitive edge.
- Are they only talking about monetary benefits?
- Are they trying to go beyond meeting project requirements?
- Are they focused on providing tangible value to your business?
A partner who prioritizes value understands your goals and aligns their solutions accordingly. They actively seek ways to increase your return on investment, improve efficiency, reduce costs, and enhance user experiences.
Understanding Your Business Needs
Hiring a technology partner also means investing a significant sum of money with the aim of achieving better results. Finding a partner who understands your business needs is the first step to ensure your investment works out in the way you imagined.
- Is your partner able to anticipate future market needs?
- Are they able to identify opportunities in the industry and offer relevant solutions?
- Are they able to customize their solutions to meet your unique business needs?
A partner who comprehends your business needs can better translate them into technological solutions, ensuring that the final product addresses your challenges and goals effectively. This alignment between technology and business objectives enhances the partnership's value and drives meaningful results.
Generalists or Specialists
Generalists offer a broad range of skills and adaptability, allowing them to handle diverse projects and technologies. They can provide a holistic approach and cross-domain knowledge. On the other hand, specialists bring deep expertise in a specific technology or industry, offering a focused and in-depth understanding. They excel in niche areas, delivering specialized solutions. Choosing between the two solely depends on the complexity or specialization of your project.
- What are the specific technical requirements of your project?
- Does your project require industry-specific knowledge and expertise?
- What is the scale and scope of your project, and does it require a dedicated focus?
By asking yourself these questions, you can gain clarity on your project requirement and make an informed decision regarding the choice between a generalist or a specialist technology partner.
Ease of Communication
No amount of technical expertise can help if you struggle to maintain active communication with your chosen tech partner. Ineffective communication can create a lot of information silos and raise risks of losses.
- Is your partner easily accessible?
- What is their usual response time?
- How effectively can you communicate feedback and how soon is it addressed?
Clear and effective communication promotes a shared vision, facilitates timely decision-making, and minimizes misunderstandings. It also allows you to understand the project progress, ask relevant questions, and stay informed.
Transparency in Workflow
Transparency in workflow fosters trust, accountability, and effective project management. It opens the scope for effective communication and increases the chances of identifying potential bottlenecks or risks to making informed decisions.
- Is your partner providing sufficient visibility in their processes?
- Are you kept up to date with project timelines?
- Are you struggling to keep track of project milestones?
Transparency helps you ensure that your technology partner operates with honesty and integrity. By promoting transparency, a tech partner demonstrates their commitment to open collaboration, which contributes to the overall success of the project.
Commitment to Business Success
Your business technology partner’s commitment to your success throws light on their dedication to your goals and long-term growth. A committed partner will readily invest time and efforts to build a strong and collaborative relationship.
- Is your partner proactively seeking ways to contribute to your business success?
- Are they ready to take ownership of their work?
- Are they offering strategic guidance aligned to your business goals?
A tech partner who is truly committed will focus on delivering value that goes beyond immediate project requirements. Their commitment instills confidence, fosters trust, and lays the foundation for a fruitful and ongoing partnership.
Creative Abilities
With competition skyrocketing, what sets a business apart is their ability to innovate. Therefore, choosing a partner showcasing creative abilities is essential because they drive innovation, problem-solving, and differentiation.
- Is your partner able to offer fresh perspective?
- Are they capable of bringing out-of-the box ideas to the table?
- Are they able to push your business beyond traditional solutions and find new ways?
Regardless of your technical requirement, a tech partner with creative abilities can enhance the overall quality, usability, and marketability of your technology solutions, giving you a competitive edge.
Work Methodology
Analyzing your potential partner’s work methodology is crucial as it greatly impacts how your project will be delivered. It also affects the timelines of your projects and how soon you are able to reach the market to meet the demand.
- Does your partner have a complex workflow in their organization?
- Do they follow agile methodology or depend on some other ways?
- How effective is their methodology in meeting project deadlines?
A partner who follows effective workflows ensures your requirements are met on time, without any compromise on quality. Reduced TTM not only boosts your ROI but also increases your reputation in the market.
Customer Support
Lastly, choosing a technology partner that offers robust customer support is paramount. It ensures ongoing assistance and maintenance beyond the project's completion. A reliable partner provides timely updates, address bug fixes, and offers support for enhancements or upgrades.
- What channels of customer support does your partner offer?
- Do they have a dedicated support team? If yes, is their availability restricted to certain hours?
- To what extent is the support provided?
A partner who is available to assist you when the need arises will help you minimize downtime, ensure the smooth functioning of your technology solution, and allow you to focus on your core business activities.
Wrapping Up!
Collaborating with a technology partner is a choice that will have major implications on your time, money, and success. The right technology partner will not just help you navigate the technological landscape but will also drive innovation and add value to your business, giving you a competitive edge. However, remember that this process takes time. It’s essential to engage in thorough research, ask the right questions, and make an informed decision that aligns with your business needs, goals, and culture. After all, your tech partner is more than just a vendor – they are an extension of your team.