User-Friendly eCommerce Platform for a HVAC Distributor
Customer Profile:
Customer is a globally renowned distributor of HVAC equipment and supplies. They have been in the industry for over 50 years and hold membership of esteemed associations including the AD HVAC, HARDI, and the Texas Air Conditioning Contractors Association (TACCA).
Problem Statement:
Committed to delivering the best customer service, they wanted to build a B2B eCommerce platform to streamline their distribution process. The platform had to be built in a way that would facilitate easy product catalogue management and customer profiles.
Solution:
Based on the customer’s requirements, Infopine built a user-friendly eCommerce platform that was customized to the specific needs of the customer.
- The platform was hosted on GCP
- The UI/UX of the new platform was designed keeping in mind the existing brand design
- Special attention was paid to maintaining highest level of user experience while designing the platform
- The platform incorporated an integrated order splitting functionality based on shipping methods.
- EPICOR-P21 integration was seamlessly implemented
- The platform also had the ability to identify nearest warehouse location based on customer location
- Continued on-going support was provided to ensure all issues are addressed and the customer requirements are fulfilled by the platform.
Technology Used:
GCP, Java, Oracle, Kubernetes Microservices based architecture, Multi-tenant architecture for backend services, iFrame and API integration with 3rd party solutions
Results:
- Enhanced product accessibility for suppliers, fostering improved collaboration and streamlined processes.
- Order splitting based on shipping method increased customer satisfaction.
- Seamless order processing ensured efficient and accurate transactions.
- EPICOR-P21 integration achieved streamlined operations and enhanced overall business efficiency.
- Customers enjoyed the convenience of identifying the nearest warehouse location for faster and cost-effective shipping.
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So, what are you waiting for? Don’t let your competition get ahead of you. Contact us today to discuss your eCommerce development needs and let us help you achieve your business goals!
